Support Engineers
Your first point of contact for technical troubleshooting, platform knowledge and incident management.
Support
Expert technical support from engineers who understand live broadcast.
Contact our support team for any queries or problems via our helpdesk.
For urgent or out of hours support please call your dedicated support telephone number.
Your Support Team
When you contact Techex Support, you're backed by a team of specialists working together to resolve issues quickly and keep your services running. From first-line troubleshooting through to development and product engineering, every issue is managed by people with deep broadcast and cloud expertise.
Technical Teams
When deep technical expertise is required, your Support Engineer will work directly with our specialist engineering teams to provide architectural guidance, platform expertise and technical validation.
Product and Development
When product investigation or enhancement is required, your Support Engineer coordinates directly with our Product and Development teams to identify root causes, deliver fixes and feed improvements back into the product roadmap.
24x7
On-Call Support
One Team. One Goal.
Your Success
How We Support You
Every support request is handled with the same focus: resolve issues quickly, communicate clearly and deliver long-term solutions.
Fast Response
Critical issues receive immediate attention from experienced engineers.
Root Cause Focus
We investigate beyond the symptoms to understand and resolve the underlying issue.
Clear Communication
You'll receive regular updates and transparent communication throughout your case.
Customer First
We work alongside your team to ensure every solution is practical and effective.
Technical Support
Our technical support team is available to assist with product queries, troubleshooting and technical incidents.
- Standard Support Hours
- Monday – Friday
8.30 – 17.30 (UK Time) - Premium Support Hours
- 24x7
- support@techex.co.uk
Before Contacting Support
To help us resolve your issue as quickly as possible, please include:
- Product or system affected
- A brief description of the issue
- Any relevant error messages or screenshots
- The impact on your service
This helps our engineers begin investigating your request immediately.